Clockwork CRM vs Capsule.
Both UK-based, but Clockwork CRM gives you the complete toolkit - not just contacts and sales.
A great CRM, but you'll still need other tools.
Capsule is a well-regarded UK-based CRM with solid contact management and a clean interface. It's a good choice for businesses that only need contact and sales management.
However, Capsule is primarily a contact and sales tool - it doesn't include email marketing, project management, telephony, case management, or document creation. You'll still need separate subscriptions for those, which means more logins, more costs, and more data silos.
Replace multiple subscriptions with a single, all-in-one platform.
Feature comparison.
See exactly what you get with Clockwork CRM vs Capsule.
| Feature | Clockwork CRM | Capsule |
|---|---|---|
| UK-based company | ||
| UK data hosting | ||
| UK-based support team | ||
| Setup / implementation costs* | Free | Around £500+ |
| Contact management | ||
| Sales pipeline | ||
| Email marketing | † | |
| Built-in email client | ||
| Project management | ‡ | |
| Gantt charts | ||
| Case management | ||
| Telephony & call recording | ||
| AI call transcription | ||
| SMS messaging | ||
| Document creation | ||
| White-label branding | ||
| Landing pages | ||
| Knowledge base | ||
| Calendar | ||
| File management | ||
| Automations | ||
| Plugin platform | ||
| Bespoke plugin development |
* Setup and implementation costs are approximate and may vary depending on the complexity of your requirements.
† Email marketing requires Capsule's Transpond add-on, sold separately from around £9 per month flat.
‡ Project management requires Capsule Growth tier or higher (£32 per seat per month on monthly billing). Clockwork CRM includes project management at every paid tier.
Prices valid as of April 2026. Clockwork CRM prices exclude VAT; competitor pricing is each vendor's published list price and may be quoted on a different basis.
Do the maths.
Capsule's Growth tier is cheaper per seat than Clockwork CRM Business. But Capsule needs the Transpond add-on for email marketing - and still doesn't offer telephony, SMS, a full email client, knowledge base, or white-label at any tier. The realistic stack costs more once you fill those gaps.
Still missing at this price: native telephony, AI call transcription, SMS messaging, full IMAP email client, knowledge base, white-label branding, bespoke plugin development. Adding those means separate subscriptions (Aircall, Help Scout, a webmail client, etc.) - realistic total £80 to £120+ per seat.
Capsule alternatives: common questions.
Is Clockwork CRM a good Capsule alternative for UK businesses?
Both are UK companies, so this one isn't about data residency - it's about scope. Capsule is a well-built contact and sales tool. If that's all you need, it does the job. Clockwork CRM is for businesses that are also paying for email marketing, telephony, a helpdesk and a webmail client alongside their CRM, and would rather have one subscription than five.
Capsule looks cheaper - is it really?
On the sticker, yes. Capsule Growth is £32 per seat per month and Clockwork CRM Business is £60 ex VAT. But Growth needs the Transpond add-on for email marketing, and still has no native telephony, no SMS, no full IMAP email client, no knowledge base and no white-label branding at any tier.
Once you add the separate tools that fill those gaps - something like Aircall for calls, Help Scout for support, a webmail client - a realistic stack lands between £80 and £120 per seat. That's the number worth comparing.
Can I move my data across from Capsule?
Yes, and you can do it yourself. Capsule is supported by the CRM Migration app in your Administration Portal - connect, choose your data, map your fields, review and run. Contacts, companies, deals and tickets come across with the history behind them: notes, emails, calls, meetings, tasks and messages keep their original dates and land on each contact's timeline in order, and file attachments come too.
Do I still need Transpond for email marketing?
No. Bulk campaigns, visual marketing sequences, landing pages with A/B testing, forms and mailing list cleaning are all part of Clockwork CRM at base price, with full UTM attribution running through the lot. There's no separate product to buy or connect.
Where is my data stored?
On UK-based Microsoft Azure servers, encrypted at rest and in transit, and backed up.
Is there a free trial?
Yes - fourteen days, every feature, no credit card. If you're coming from Capsule you can run the migration during the trial and see your own data in place before deciding.
Why choose Clockwork CRM over Capsule?
- Everything Capsule offers plus email marketing, telephony, SMS, case management and more - all included at base price
- Replace multiple subscriptions (Capsule + Transpond + telephony + helpdesk + webmail) with one platform
- Built-in email client with IMAP support and auto contact linking - Capsule doesn't offer this at any tier
- Native power dialer with call recording and AI transcription built in
- Case management with custom workflows for customer service
- White-label branding to make the CRM your own
- Bespoke plugin development for your niche business processes
14-day free trial. No credit card required.
Zero feature restrictions. Zero risk.
